Hidden messages

browningyork Uncategorized

This week I had to explain to a client that if she chose only to publish details of what external stakeholders thought of her project and not the views of her staff, she would be sending out the message that her employees’ opinions weren’t important. Similarly, if she published only glowing reports from employees, when they knew the reality was …

Let’s all row in the same direction

browningyork Uncategorized

 A while back, I posted a question on LinkedIn, asking how others would put the case for communication if they only had one sentence to do it. There were lots of great responses – it obviously sparked people’s interest. I guess I was asking people to give me a really short version of their ‘elevator speech’ – where you tell …

‘They’ don’t communicate – putting yourself in ‘their’ shoes

browningyork Uncategorized

This week I have been pondering how best to put the case for communciation. Everyone I speak to seems to agree that ‘good communication’ is very important in business. However, it always seems to be ‘them’ who don’t communicate very well. I don’t think that many people really stop to think about their own communication style and how it might …

Red rubber bands

browningyork Uncategorized

On the way to a friend’s house a few months ago, my young daughter pointed out some red rubber bands on the path. From her vantage point in the buggy she gets a good view of what’s down there and often points to red rubber bands lying around. She can even tell me that the postman has dropped them because …

What is effective communication?

browningyork Uncategorized

A good friend asked me this question after reviewing some of the text on this site for me. And I thought ‘If Pat wants to know, then other people will probably be wondering the same thing’. So I’m going to share with you my thoughts on this. Simply put, I believe that effective communication is communication that achieves the desired outcome. …