My values are important to me

browningyork Organisational culture

I am the sort of person for whom values are important. Maybe that’s why I work in the not-for-profit and academic sectors. It certainly helps with running my own business – the values that frame my working life are now entirely my own, not something that has been dictated or developed by others in the company I work for. This …

Use your voice

browningyork General communication, Inspiration, Voluntary sector

I attended a really inspiring meeting of my local voluntary sector forum this morning. We were talking about coproduction, the term for involving service users and their experiences in the design and commissioning of the services they need and want. This isn’t in itself a particularly new concept, but in these difficult financial times, when every penny has to be …

Communicating in a crisis

browningyork Communication audiences, Communication channels, General communication, Planning

“I wish they’d communicate directly with us and tell us what they’re doing,” said the volunteer in her high-vis jacket, desperately trying to co-ordinate the efforts to help the wretched residents of her village as they were flooded out of their homes. The ‘they’ in question were the Government and she was talking to the BBC, apparently the main channel …

‘Can any mother help me?’ – a review

browningyork Uncategorized

One of the many places I go to work so that I’m not staring at the kitchen wall all day is my local library. It’s warm, quiet (except on nursery rhymes day and coffee mornings) and feels studious, which I find conducive to work. I have my favourite table to work at, tucked away in the reference section, next to …

My survey said…..

browningyork Communication measurement, General communication

Thank you to everyone who took a few minutes to complete my customer feedback survey late last year. The information you provided is really useful for informing the way in which I connect with current and future clients. I now know that: 88% of respondents heard about me and my work through a recommendation from another person 56% chose to …