Raisin shout? The song lyric that never was

browningyork Communication audiences, Communication lessons, General communication, Uncategorized

My 7-year-old daughter has been a member of her school choir for almost 2 years. Every Thursday lunchtime, she rushes through her lasagne in the lunch hall, has a quick dash round the playground and then trots along to the music classroom. There she giggles with her friends and belts out a few tunes (all the right notes, not necessarily …

I have a proposal for you

browningyork Communication audiences, Communication channels, Communication lessons, General communication, Planning

Today I have been writing a proposal document for a potential new project. I know of many freelancers and people running their own companies who don’t enjoy this part of being independent, but I quite enjoy it. Maybe I would feel different if I had to complete a formal, structured tender process. Or if I had to write these things …

Communication is the root of all evil, right?

browningyork Communication audiences, Communication channels, Communication lessons, General communication, Planning

And it’s always someone over there who isn’t communicating with me. You didn’t tell me that, you’re telling me too much, I’m overwhelmed. You can’t win! But, actually, you can…. If your internal communication is based on an understanding of the employee voice, knowing how they think and feel about different topics, and engaging in meaningful conversations with them to …

Why does Santa need to get his internal communications right?

browningyork Christmas, Communication lessons, General communication, Inspiration

I know that sounds like the opening line of a groan-worthy Christmas cracker joke, but it’s a serious question. I’m not sure of the exact employment status of the elves – does Santa pay them a living wage or are they volunteers, working at the North Pole because they want to make a difference to children’s lives – but whatever …

On bagels and feedback…

browningyork Communication lessons, Communication measurement, General communication

Whilst preparing my breakfast bagel this morning (served lightly toasted with honey, if you’re interested) I noticed this message on the wrapper. This brilliant example of demonstrating how the company have listened to – and acted upon – customer feedback, immediately struck me as being worthy of writing about here. Gathering feedback is an important part of any communication strategy. …