Use your voice

browningyork General communication, Inspiration, Voluntary sector

I attended a really inspiring meeting of my local voluntary sector forum this morning. We were talking about coproduction, the term for involving service users and their experiences in the design and commissioning of the services they need and want. This isn’t in itself a particularly new concept, but in these difficult financial times, when every penny has to be …

Communicating in a crisis

browningyork Communication audiences, Communication channels, General communication, Planning

“I wish they’d communicate directly with us and tell us what they’re doing,” said the volunteer in her high-vis jacket, desperately trying to co-ordinate the efforts to help the wretched residents of her village as they were flooded out of their homes. The ‘they’ in question were the Government and she was talking to the BBC, apparently the main channel …

My survey said…..

browningyork Communication measurement, General communication

Thank you to everyone who took a few minutes to complete my customer feedback survey late last year. The information you provided is really useful for informing the way in which I connect with current and future clients. I now know that: 88% of respondents heard about me and my work through a recommendation from another person 56% chose to …

Bringing values into focus

browningyork General communication, Organisational culture

I’m currently in the middle of helping one of my clients to run focus groups with their employees and volunteers, which is a role I love. Being a facilitator and enabling the people in the group to articulate and present their views is really important. It’s great to be working with people who understand the value of really listening to …