My survey said…..

browningyork Communication measurement, General communication

Thank you to everyone who took a few minutes to complete my customer feedback survey late last year. The information you provided is really useful for informing the way in which I connect with current and future clients. I now know that: 88% of respondents heard about me and my work through a recommendation from another person 56% chose to …

Bringing values into focus

browningyork General communication, Organisational culture

I’m currently in the middle of helping one of my clients to run focus groups with their employees and volunteers, which is a role I love. Being a facilitator and enabling the people in the group to articulate and present their views is really important. It’s great to be working with people who understand the value of really listening to …

Put pen to paper

browningyork General communication

I have just read a great article about writing long-hand, shared by the fantastic Zoe from Mascara for the Mind. In it, Lee Rourke describes how he and writers like him choose to write their novels out by hand in note-books rather than on computers or tablets. Reasons he gives include the noise of tapping keys and the ephemeral nature …

Tell me a story

browningyork General communication

I’ve written before on this blog (in August 2012) about the power of story-telling. From the time we are born, stories have the ability to capture our imagination and transport us to whole new worlds with brand new possibilities. And who doesn’t need some new perspectives and new ideas from time to time?! However, to paraphrase George Orwell in that …