What is effective communication?

browningyork Communication lessons, Engagement, General communication, Planning

I often talk about ‘effective communication’ in my presentations, comms strategy conversations and training workshops. But what does that phrase actually mean? A good friend asked me this question after reviewing some text for me. And I thought ‘If Pat wants to know what effective communication is, then other people will probably be wondering the same thing’. Simply put, I believe …

Guest post: Internal comms for remote workers

browningyork Communication audiences, Communication lessons, Guest post, Planning

My first guest post of 2019 comes from copywriter, Holly Head, and gives some really helpful ideas for communicating with remote workers. As someone who works from home full-time, this topic has some personal relevance for me. But I’m certainly not alone. Despite the recent focus on it, remote working, is not a new phenomenon. Community outreach workers, fundraisers and …

Are you getting communication right?

browningyork Charity, Communication audiences, Communication channels, General communication, Organisational culture, Planning, University, Voluntary sector

“How do I make sure that people read my newsletter?” “How do I make people look at my website?” “How do I make sure that people listen to me?” These are questions which I regularly hear from charities and universities that I work with. And I usually have to answer with another question – how sure are you that you …

The perils of no project communication

browningyork Communication lessons, Engagement, Inspiration, Planning

When I was researching topics for my blog, a previous client asked me to write about what happens if you have no project communication at all. This is what I regularly see happening: No-one knows what they’re doing, so they just make it up. People are confused so they do the wrong thing or cause more problems than you started …