On bagels and feedback…

browningyork Communication lessons, Communication measurement, General communication

Whilst preparing my breakfast bagel this morning (served lightly toasted with honey, if you’re interested) I noticed this message on the wrapper. This brilliant example of demonstrating how the company have listened to – and acted upon – customer feedback, immediately struck me as being worthy of writing about here. Gathering feedback is an important part of any communication strategy. …

3 things communicators can learn from the great outdoors

browningyork Charity, Communication audiences, Communication lessons, Inspiration, Story-telling, University, Voluntary sector

I often choose to work outdoors, relishing the fresh air in my lungs and the feeling of space around me. Obviously, I don’t mean that I have become a landscape gardener or a tree surgeon – letting me loose with a chainsaw or strimmer would be a mistake for all concerned – but instead of sitting indoors at a desk, …

4 communication lessons for 4 decades

browningyork Charity, Communication audiences, Communication lessons, General communication, Organisational culture, Planning, University, Voluntary sector

Yesterday was a big day for me – my 40th birthday! To celebrate the occasion, I have decided to write today about 4 communication lessons I have learnt during my 4 decades. (Don’t worry, I’ve also eaten cake, drunk champagne and spent lots of time with my lovely family and friends to celebrate – it’s not all work, work, work!) …

Transparent communication

browningyork Communication audiences, General communication, Voluntary sector

Today I have been reading a new, thought-provoking report released by one of my clients, ActionAid, and a number of their partners. The Transparency Report brings together contributions from 17 organisations, mostly in the not-for-profit sector but not exclusively, each of whom have shared their views on transparency with their stakeholders and why it is important to the delivery of …

Browning York Ltd is open for business

browningyork Charity, Communication lessons, Education, General communication, University, Voluntary sector

[getty src=”185233364?et=oUbK_02DSexPH687ST2izw&sig=llYApuUbbXiR2pKy8H9rQnhIDl0c0omrGkqJ5FX6KCA=” width=”463″ height=”370″]After a fabulous summer recharging my batteries, I’m now back in the office and raring to go. Lots of new thoughts, ideas and plans are flying around my head, ready to be honed, perfected and released. These are exciting times! The first thing on the list is to continue my work helping a leading university to engage …