How can I help you with your communications?

browningyork Charity, General communication, Organisational culture, University, Voluntary sector

To start the new year, I am launching a clearer articulation of my work. The things that I do for my clients and the difference I make to their organisations. The things that I could do for you if you’d like me to. My clients are busy people, with lots to do and lots to achieve. They recognise that communication …

On bagels and feedback…

browningyork Communication lessons, Communication measurement, General communication

Whilst preparing my breakfast bagel this morning (served lightly toasted with honey, if you’re interested) I noticed this message on the wrapper. This brilliant example of demonstrating how the company have listened to – and acted upon – customer feedback, immediately struck me as being worthy of writing about here. Gathering feedback is an important part of any communication strategy. …

3 things communicators can learn from the great outdoors

browningyork Charity, Communication audiences, Communication lessons, Inspiration, Story-telling, University, Voluntary sector

I often choose to work outdoors, relishing the fresh air in my lungs and the feeling of space around me. Obviously, I don’t mean that I have become a landscape gardener or a tree surgeon – letting me loose with a chainsaw or strimmer would be a mistake for all concerned – but instead of sitting indoors at a desk, …

4 communication lessons for 4 decades

browningyork Charity, Communication audiences, Communication lessons, General communication, Organisational culture, Planning, University, Voluntary sector

Yesterday was a big day for me – my 40th birthday! To celebrate the occasion, I have decided to write today about 4 communication lessons I have learnt during my 4 decades. (Don’t worry, I’ve also eaten cake, drunk champagne and spent lots of time with my lovely family and friends to celebrate – it’s not all work, work, work!) …

Transparent communication

browningyork Communication audiences, General communication, Voluntary sector

Today I have been reading a new, thought-provoking report released by one of my clients, ActionAid, and a number of their partners. The Transparency Report brings together contributions from 17 organisations, mostly in the not-for-profit sector but not exclusively, each of whom have shared their views on transparency with their stakeholders and why it is important to the delivery of …