How can I help you with your communications?

browningyork Charity, General communication, Organisational culture, University, Voluntary sector

To start the new year, I am launching a clearer articulation of my work. The things that I do for my clients and the difference I make to their organisations. The things that I could do for you if you’d like me to. My clients are busy people, with lots to do and lots to achieve. They recognise that communication …

On bagels and feedback…

browningyork Communication lessons, Communication measurement, General communication

Whilst preparing my breakfast bagel this morning (served lightly toasted with honey, if you’re interested) I noticed this message on the wrapper. This brilliant example of demonstrating how the company have listened to – and acted upon – customer feedback, immediately struck me as being worthy of writing about here. Gathering feedback is an important part of any communication strategy. …

My survey said…..

browningyork Communication measurement, General communication

Thank you to everyone who took a few minutes to complete my customer feedback survey late last year. The information you provided is really useful for informing the way in which I connect with current and future clients. I now know that: 88% of respondents heard about me and my work through a recommendation from another person 56% chose to …