On bagels and feedback…

browningyork Communication lessons, Communication measurement, General communication

Whilst preparing my breakfast bagel this morning (served lightly toasted with honey, if you’re interested) I noticed this message on the wrapper. This brilliant example of demonstrating how the company have listened to – and acted upon – customer feedback, immediately struck me as being worthy of writing about here. Gathering feedback is an important part of any communication strategy. …

3 things communicators can learn from the great outdoors

browningyork Charity, Communication audiences, Communication lessons, Inspiration, Story-telling, University, Voluntary sector

I often choose to work outdoors, relishing the fresh air in my lungs and the feeling of space around me. Obviously, I don’t mean that I have become a landscape gardener or a tree surgeon – letting me loose with a chainsaw or strimmer would be a mistake for all concerned – but instead of sitting indoors at a desk, …