If you’re currently working on your internal communications strategy, you’re not alone. I’m working with two charities at the moment to help them develop theirs and strategies were the topic for yesterday’s CharityComms special interest group for internal communicatiors. It’s great to know that so many organisations are recognising the strategic importance of effective internal comms – or at least …
Retro post: 4 communication lessons I have learnt
I have learnt many communication lessons over the years – I share many of them with you all here on the blog – but when I had a significant birthday a few years ago, I decided to share one lesson for each of my decades. In the coming weeks, I will be launching a series of blog posts inspired by …
How to avoid hidden messages and misunderstandings
Hidden messages can pop up anywhere. I once had to explain to a client that if she chose only to publish details of what external stakeholders thought of her project and not the views of her staff, she would be sending out the message that her employees’ opinions weren’t important. Similarly, if she published only glowing reports from employees, when …
Retro post: what’s your communication preference?
Five years ago I published this piece about communication preferences and it’s something I still talk to my clients about today – knowing their audiences’ preferences is a key part of effective communication… In the woods near where I live, the leaves on the trees are now displaying a beautiful array of colours. I always find autumn visually inspiring and …
Audience insight – where to get it and what to do with it
Last week I attended the Public Sector Communications Conference. It was a great day, with really interesting speakers and useful conversations with my fellow delegates to develop ideas further. It was the sort of day where you go home with a spring in your step and ideas buzzing round your head! As you might expect, there were distinct themes that …