4 steps to reducing silo-working

browningyork Charity, Communication lessons, General communication, Organisational culture, University, Voluntary sector

Duplication. Inefficiency. Higher costs. Missed opportunities – for the organisation and for individuals. Bad feeling. Internal politics. Reputation issues. Loss of funding. If any of these problems sound familiar, your organisation may be suffering from silo-working patterns. There are a number of factors that can lead to this situation – such as conflicting priorities or leadership style – but, as …

A row of tools, such as screw driver and pliers, ready to be put in a communication toolkit

What to include in a communication toolkit

browningyork Communication audiences, Communication channels, Communication lessons, Communication measurement, Planning

Over the years I have worked with a lot of clients to put together a communication toolkit. These are a great way to share communication skills and spread consistency. Particularly when you have people whose natural impulse is to start by deciding on a channel, without thought for their purpose, audience or outcome. Toolkits can be used in a variety …

5 tips to improve email communication

browningyork Charity, Communication channels, Communication lessons, General communication, Planning, University

Email is generally held up to be the bane of business life. Especially now that so many of us have spent over a year working in different locations from our colleagues. We’ve all heard (and many of us have experienced) the horror stories of tidal waves of emails that just keep coming. But I have a confession to make… I …

8 tips for conversation at your organisation

browningyork Communication audiences, Communication lessons, Leadership communication, Organisational culture, Planning

Conversation should always have been an important part of organisational communication. But the reality for many has been that genuine 2-way communication was not always top of the priority list. Listening to the voice of others takes time. Pressures to ‘get the comms out’ and tick a box don’t always allow that time. But being busy is no longer an …

5 benefits of strategic, planned communication

browningyork Case-study, Charity, Communication lessons, General communication, Inspiration, University

Over the years I’ve been privileged to work with a whole host of inspiring individuals and organisations. I’ve worked alongside them to realise the benefits of a strategic, planned approach to communicating. They have been at different stages and needed different outcomes from their work with me. Together we have assessed the advantages they would see from improved communication. And …