Retro post: how to understand culture through tea

browningyork Communication lessons, General communication, Organisational culture, Retro post

Since I work with a lot of different organisations, I get to work with many teams and in a variety of environments – the best way to understand their culture is to suss out the tea and coffee making facilities. Back in 2014 I wrote a blog about the things I’d learnt from the humble workplace cuppa…. I’ve just started …

Retro post: summer hols communication lessons

browningyork Communication lessons, Inspiration, Planning, Retro post

At this point, several weeks into the school summer hols, communication with children is not always at its best. But in 2013 – the first summer holiday I had experienced since my then-5-year-old daughter had started school – I was inspired to write this blog about the comms lessons that you can learn from interaction with children. See if you …

Guest post: How to Make Difficult Conversations Easier

browningyork Communication lessons, Engagement, General communication, Guest post

In this month’s guest post, positive psychologist, coach and trainer, Lucy Whitehall, shares some tips on improving workplace communication by making difficult conversations easier. It’s not uncommon to need to have a potentially difficult conversation in the workplace. What’s more common is the tendency to put off having these conversations; usually for fear of upsetting someone or creating more tension. …

Tips to make the case for internal comms at your not-for-profit

browningyork Charity, Communication lessons, Public sector, Voluntary sector

I spend a lot of my time thinking, listening, talking and pondering about internal communication*. I believe strongly that a key success factor for any organisation is connecting employees, volunteers, members and whoever else counts as internal for you. I even describe wanting to inspire organisations to plan effective internal comms as my mission in life. (*If your reaction to …

What can we learn from an unconference?

browningyork Browning York News, Communication lessons, Inspiration

This has been one of my favourite quotes, ever since Benjamin Ellis said it during his explanation of how an unconference works. That was a few years ago at the first #TheBigYak and it has served me well as a mantra ever since. The Big Yak is one of the highlights of the internal comms professional calendar. It’s an opportunity …