Lessons in communication from a head teacher

browningyork Browning York News, Communication lessons, Education, Engagement, General communication, Leadership communication

I first published this analysis of the communications I receive from my daughter’s head teacher back in May, on my LinkedIn feed. Since then she has continued to provide updates, information and reassurance to parents, under incredibly difficult circumstances. I’m featuring blogs on the topic of comms, leaders and direction during October. So as we approach the half-term break, this …

20 pointers for communication in a crisis

browningyork Communication lessons, General communication, Leadership communication

Many organisations will face challenges from time to time that count as a crisis. When these situations arise, they will need both effective communication and appropriate actions to get through it. Often the comms effort will be focussed outside the organisation. But what part can – and should – internal communication play? That was the question addressed at last week’s …