The perils of no project communication

browningyork Communication lessons, Engagement, Inspiration, Planning

I first wrote a version of this blog last year. I was researching topics and a previous client asked me to write about what happens if you have no project communication at all. At a time when many organisations are faced with higher demand and lower income, there is a very real risk that effective communication could be missed for …

How to avoid misunderstandings in times of uncertainty

browningyork Communication audiences, Communication lessons, General communication, Planning

One piece of communication can send many messages, some of which may not be immediately obvious to the person sending it. This is particularly true in situations of uncertainty, where your people are worried about the future. They may even be actively looking for hidden meaning behind your words. So as communicators we need to be extra mindful of the …

Your perception is your reality

browningyork Communication audiences, Education, Engagement, University

One day some time ago when my daughter was much younger, we were discussing colours on the school run – to be more precise, we were discussing the colours of the autumn leaves that we kicked through on our way to the playground. Soggy weather had really highlighted the bright colours of the leaves and I commented that I liked …

20 questions to sort the basics for your internal comms

browningyork Communication audiences, Communication channels, Communication lessons, General communication, Planning

Internal communicators have a big role to play as our organisations start to find a way forward. We’ll be looking at a whole range of situations and emotions. For some employees, returning to some form of in-person contact will be a joy. For others, there will be fear and uncertainty about what the ‘new normal’ will look and how it …

Guest post: Communication habits for life not just global pandemics

browningyork Communication lessons, Guest post, Leadership communication

This month I’m delighted to be joined by internal communication specialist, Victoria Winter, who shares her tips for the communication habits that will stand you in good stead now and long into the future. Ronan Keating, the great philosopher, once said: ‘You say it best, when you say nothing at all’. Then again, Ronan Keating has clearly never been in …