20 questions to sort the basics for your internal comms

browningyork Communication audiences, Communication channels, Communication lessons, General communication, Planning

Internal communicators have a big role to play as our organisations start to find a way forward. We’ll be looking at a whole range of situations and emotions. For some employees, returning to some form of in-person contact will be a joy. For others, there will be fear and uncertainty about what the ‘new normal’ will look and how it …

How to put the case for internal communication resource

browningyork Charity, Communication lessons, General communication, Voluntary sector

Most internal communications people I know would love to have more resource in their team. (Let’s be honest, some would simply like to have a team or even an internal comms-focussed job description.) These internal comms professionals know that even a small increase in head count could enable them to make a bigger difference to their organisations. Of course, many …

Guest post: Communication habits for life not just global pandemics

browningyork Communication lessons, Guest post, Leadership communication

This month I’m delighted to be joined by internal communication specialist, Victoria Winter, who shares her tips for the communication habits that will stand you in good stead now and long into the future. Ronan Keating, the great philosopher, once said: ‘You say it best, when you say nothing at all’. Then again, Ronan Keating has clearly never been in …

How to communicate successfully

browningyork Browning York News, Communication audiences, Communication lessons, Communication measurement

Before we get into the detail of how to create communication success, we need to talk about what success actually means in this context. According to the Collins dictionary, the definition is: So you might consider that you have succeeded in communicating when: You have sent something out You have sent something out without factual or grammatical errors People saw/read/heard …

20 pointers for communication in a crisis

browningyork Communication lessons, General communication, Leadership communication

Many organisations will face challenges from time to time that count as a crisis. When these situations arise, they will need both effective communication and appropriate actions to get through it. Often the comms effort will be focussed outside the organisation. But what part can – and should – internal communication play? That was the question addressed at last week’s …