Have you got a communication plan for the unexpected?

browningyork Communication lessons, General communication, Planning

Many households in the area where I live have today been affected by a lack of water – apparently it was something to do with a problem at the local reservoir and it has given the water company a chance to demonstrate their abilities with customer communications. As it happens, my house isn’t one of the ones that has been …

Communicating in a crisis

browningyork Communication audiences, Communication channels, General communication, Planning

“I wish they’d communicate directly with us and tell us what they’re doing,” said the volunteer in her high-vis jacket, desperately trying to co-ordinate the efforts to help the wretched residents of her village as they were flooded out of their homes. The ‘they’ in question were the Government and she was talking to the BBC, apparently the main channel …