Communicating through web pages

browningyork Communication channels, Communication lessons, General communication, Planning

I have just finished writing website text for a client who is setting up a new business and I am also in the process of writing internal web pages for a professional services department at another client. The sites are very different in terms of their ultimate objective and the audience groups they are reaching out to, so the tone, …

3 point plan for selecting the best communication channels

browningyork Communication channels, Communication lessons, Organisational culture, Planning

Like many an internal communications professional, I felt a shudder of recognition and sympathy when I heard about the #NHSmail blunder last week. I’m sure many of us couldn’t help thinking ‘there but for the grace of [insert your own preferred all powerful being] go I’! During my more than 16 years of working in IC, I have never quite …