3 point plan for selecting the best channels

browningyork Communication channels, Communication lessons, Organisational culture, Planning

I regularly discuss selecting the best communication channels with my clients. They may have been using the same methods for many years, not really knowing why, or they may not be sure what to use for the best, so they try lots of different things. In the last 6 months, many organisations have introduced new channels as a result of …

How many emails have you received today?

browningyork Communication channels, Communication lessons, Engagement, General communication

Emails are generally held up to be the bane of business life. In fact, whilst planning this piece, I asked some fellow freelancers about the communication problems their clients faced and over-reliance on email took the top slot. I don’t personally feel that email is inherently evil in itself. I completely agree that it causes many problems in organisations, but …