How many emails have you received today?

browningyork Communication channels, Communication lessons, Engagement, General communication

Emails are generally held up to be the bane of business life. In fact, whilst planning this piece, I asked some fellow freelancers about the communication problems their clients faced and over-reliance on email took the top slot. I don’t personally feel that email is inherently evil in itself. I completely agree that it causes many problems in organisations, but …

3 point plan for selecting the best communication channels

browningyork Communication channels, Communication lessons, Organisational culture, Planning

Like many an internal communications professional, I felt a shudder of recognition and sympathy when I heard about the #NHSmail blunder last week. I’m sure many of us couldn’t help thinking ‘there but for the grace of [insert your own preferred all powerful being] go I’! During my more than 16 years of working in IC, I have never quite …