Following on from Adeeba Hussain’s excellent guest blog on measuring the success of communication, this week I have decided to write about the importance of meaningful measures. Whatever organisation you are part of, the way you evaluate your success and impact has to mean something to you. Simply copying the things that someone else measures … Read more
Measurement should not be an after-thought, it gives you the opportunity to assess your added value
This month’s guest is internal comms manager, Andrew Hesselden, who shares his thoughts on why as internal communicators we sometimes get in a muddle with metrics. In any line of work, the ability to measure the impact of what you are doing is important to achieving success. After all, how will you know whether or … Read more
Whilst preparing my breakfast bagel this morning (served lightly toasted with honey, if you’re interested) I noticed this message on the wrapper. This brilliant example of demonstrating how the company have listened to – and acted upon – customer feedback, immediately struck me as being worthy of writing about here. Gathering feedback is an important … Read more
Thank you to everyone who took a few minutes to complete my customer feedback survey late last year. The information you provided is really useful for informing the way in which I connect with current and future clients. I now know that: 88% of respondents heard about me and my work through a recommendation from … Read more