8 great tips for conversation and listening

browningyork Browning York News, Communication lessons, Leadership communication, Organisational culture, Public sector, University, Voluntary sector

Last week I enjoyed having conversation with a room full of my fellow internal communications professionals at the Public Sector Internal Communications Conference. I came away inspired with ideas and tips to use with my clients. I liked this quote from Mandy Dryden, Head of Internal Communications at the Department of Health and Social Care, because it sums up the …

Cutting through the Christmas noise

browningyork Christmas, Communication audiences, Communication lessons, Engagement, General communication

At Christmas we often find ourselves surrounded by noise. But I’m not talking about sleigh bells or those irritating novelty decorations that sing a tune and make a racket. I mean the multiple messages that come our way. Here are just some of the things we come across at this time of year: Adverts from stores such as you-know-who, telling …

Guest post: The 5 Ps for developing a narrative

browningyork Charity, Communication lessons, Guest post, Planning, Story-telling, Strategy communication, University, Voluntary sector

I’m delighted to welcome communication specialist, Katie Jones, as my guest blogger this month. Katie shares with us her story of seeing the communication light as a student and her top tips for developing your organisational narrative. In a smoke and beer-filled room in Freshers Week I had a revelation. Angels sang and the clouds parted. I’d discovered the meaning …

7 tips for fantastic focus groups

browningyork Communication channels, Communication lessons, General communication, Inspiration

I often help my clients to run focus groups with their employees, volunteers and other stakeholders, which is a role I love. Being a facilitator and enabling people to articulate and present their views is really important. However, running a focus group is not always as easy as it seems and if you get it wrong, you can (inadvertently) do …

3 key stages of an internal comms audit

browningyork Browning York News, Case-study, Charity, Communication lessons, General communication, Voluntary sector

This week I submitted the final internal comms audit report to one of my charity clients. They had approached me earlier in the year, knowing that internal communication wasn’t working for them, but not sure exactly what the problems were. Or how to solve them. Following my research and analysis, they now have a clearer picture of what is going …