Last week I ran an Effective Communication for your Charity training masterclass on behalf of Small Charities Coalition. With attendees from a range of different organisations in the room we had lots of discussion, lots of practice of communication skills and techniques and some laughs too. They may have come from different organisations with a variety of charitable purposes and …
How do you measure up?
I have just completed a piece of work for one of my clients who asked me to evaluate the improvements they’ve made to their internal communications over the past year. They felt it had been a successful year but wanted some evidence beyond their gut feeling. I carried out interviews, looked at channel data and tested out what had happened …
Guest post: How to choose internal comms metrics
This month’s guest is internal comms manager, Andrew Hesselden, who shares his thoughts on why as internal communicators we sometimes get in a muddle with metrics. In any line of work, the ability to measure the impact of what you are doing is important to achieving success. After all, how will you know whether or not you’ve been successful if …
Organisational and personal values
Values are important to me. Maybe that’s why I work in the not-for-profit and academic sectors. It certainly helps with running my own business – the values that frame my working life are entirely my own, not something that has been dictated or developed by others. This ensures that the work I choose to do fits with my vision of …
4 communication skills for leaders
The recently-released State of the Sector report from Gatehouse comes to some rather alarming conclusions about the internal comms skills of line managers (and the support they receive). Whilst I agree that line managers are a key group, we also need to remember how important our leaders’ communication skills are. There are many different skills which leaders need to develop …