Guest post: Top tips for handling difficult people

browningyork Browning York News

This month Jacqueline Harris, an executive coach and leadership trainer, shares some fabulous insights into why we might find some people ‘difficult’ and suggests ways to adapt our communication with them. If you are based in the Berkshire area and would like to experience her approach to coaching first-hand, you can book to take part in her December Breath of …

How to write a comms strategy quickly

browningyork Communication lessons, General communication, Planning, Strategy communication

I often work with clients who tell me they really want to work from a comms strategy but they don’t have time to write it. Because I am not (usually) involved in the day-to-day delivery of communications at their organisation, I have the time and space to do the strategic thinking. I can take a step back and look at …

How to identify your key messages

browningyork Communication audiences, Communication lessons, Training

Key messages can be tricky to get right. This is especially true if you are close to the subject matter and know all the ins and outs by heart. Or if you are producing communications for a project manager who wants to cover all bases. But it is vital for effective communication that you find a way to get the …

3 point plan for selecting the best channels

browningyork Communication channels, Communication lessons, Organisational culture, Planning

I regularly discuss selecting the best communication channels with my clients. They may have been using the same methods for many years, not really knowing why, or they may not be sure what to use for the best, so they try lots of different things. To ensure that you are using the best methods of communication to reach your intended …

A simple technique for finding purpose

browningyork Communication lessons, Communication measurement, Planning

Powerful, effective communication has a clear, meaningful purpose. If you don’t know why you are doing something, you can face a lot of unnecessary problems. And/or it can take much longer to reach your desired end point. Without a clear purpose for your communication you may: Send out mixed messages – causing confusion, inaction and maybe even anger Go off …