Avoiding the pitfalls of misunderstood language

browningyork Communication audiences, Communication lessons, General communication, Inspiration, Organisational culture

Recently I watched a feature film in German for the first time in about 20 years. And I understood it! And I laughed at the jokes! As a German graduate from the University of York, I really shouldn’t be so surprised, but when I left university I moved away from using my foreign languages and never really went back. Instead …

customer

3 tips for communicating with your internal customers

browningyork Communication audiences, Communication lessons, Engagement

The term internal communication means many things to many people. The specifics of what is involved, who is involved and the channels that are used can vary greatly between organisations. Factors such as the number of employees, the roles they do, where in the world they are based and so on can make a real difference to what effective communication …

Family communication lessons

browningyork Communication lessons, Engagement, General communication, Organisational culture

Today is my dad’s 70th birthday. Yesterday, to celebrate, we held a party lunch for him at a local pub. The extended family – kids, grandkids, aunties, uncles, cousins – came together for Sunday lunch and birthday cake and to raise a glass to his good health. With 25 of us in the room, all related and connected in different …

Why do we celebrate cultural events?

browningyork Communication lessons, Organisational culture

A few years ago, my sister lived in America for a while. She and her husband moved to San Francisco Bay for his job in the tech industry. They made some good friends, loved the area and enjoyed the Californian sunshine. But one thing they found tricky was when their new American friends asked them what Fireworks Night is all …

How can I help you with your communications?

browningyork General communication, Planning

My clients are busy people, with lots to do and lots to achieve. They recognise that communication at their organisation needs improving – often because other people have told them so – but they don’t know where to start, haven’t got enough pairs of hands or they don’t feel confident enough in their own communication abilities to be sure that …