Retro post: how to understand culture through tea

browningyork Communication lessons, General communication, Organisational culture, Retro post

Since I work with a lot of different organisations, I get to work with many teams and in a variety of environments – the best way to understand their culture is to suss out the tea and coffee making facilities. Back in 2014 I wrote a blog about the things I’d learnt from the humble workplace cuppa…. I’ve just started …

Good reads on employee engagement

browningyork Engagement, Leadership communication, Organisational culture, Resource article

In a Wall Street Journal article about employee engagement that was published this summer, a senior leader from a retail organisation was quoted as saying: “We used to prioritize our stakeholders as shareholders first, customers second, and employees third. We now realize we had it backward. If we put employees first, they in turn take care of our customers, (who) …

Avoiding the pitfalls of misunderstood language

browningyork Communication audiences, Communication lessons, General communication, Inspiration, Organisational culture

Recently I watched a feature film in German for the first time in about 20 years. And I understood it! And I laughed at the jokes! As a German graduate from the University of York, I really shouldn’t be so surprised, but when I left university I moved away from using my foreign languages and never really went back. Instead …

Family communication lessons

browningyork Communication lessons, Engagement, General communication, Organisational culture

Today is my dad’s 70th birthday. Yesterday, to celebrate, we held a party lunch for him at a local pub. The extended family – kids, grandkids, aunties, uncles, cousins – came together for Sunday lunch and birthday cake and to raise a glass to his good health. With 25 of us in the room, all related and connected in different …

Why do we celebrate cultural events?

browningyork Communication lessons, Organisational culture

A few years ago, my sister lived in America for a while. She and her husband moved to San Francisco Bay for his job in the tech industry. They made some good friends, loved the area and enjoyed the Californian sunshine. But one thing they found tricky was when their new American friends asked them what Fireworks Night is all …