Retro post: how to understand culture through tea

browningyork Communication lessons, General communication, Organisational culture, Retro post

Since I work with a lot of different organisations, I get to work with many teams and in a variety of environments – the best way to understand their culture is to suss out the tea and coffee making facilities. Back in 2014 I wrote a blog about the things I’d learnt from the humble workplace cuppa…. I’ve just started …

Good reads on employee engagement

browningyork Engagement, Leadership communication, Organisational culture, Resource article

In a Wall Street Journal article about employee engagement that was published this summer, a senior leader from a retail organisation was quoted as saying: “We used to prioritize our stakeholders as shareholders first, customers second, and employees third. We now realize we had it backward. If we put employees first, they in turn take care of our customers, (who) …

Avoiding the pitfalls of misunderstood language

browningyork Communication audiences, Communication lessons, General communication, Inspiration, Organisational culture

Recently I watched a feature film in German for the first time in about 20 years. And I understood it! And I laughed at the jokes! As a German graduate from the University of York, I really shouldn’t be so surprised, but when I left university I moved away from using my foreign languages and never really went back. Instead …

customer

3 tips for communicating with your internal customers

browningyork Communication audiences, Communication lessons, Engagement

The term internal communication means many things to many people. The specifics of what is involved, who is involved and the channels that are used can vary greatly between organisations. Factors such as the number of employees, the roles they do, where in the world they are based and so on can make a real difference to what effective communication …

Family communication lessons

browningyork Communication lessons, Engagement, General communication, Organisational culture

Today is my dad’s 70th birthday. Yesterday, to celebrate, we held a party lunch for him at a local pub. The extended family – kids, grandkids, aunties, uncles, cousins – came together for Sunday lunch and birthday cake and to raise a glass to his good health. With 25 of us in the room, all related and connected in different …