Good reads on employee engagement

browningyork Engagement, Leadership communication, Organisational culture, Resource article

In a Wall Street Journal article about employee engagement that was published this summer, a senior leader from a retail organisation was quoted as saying: “We used to prioritize our stakeholders as shareholders first, customers second, and employees third. We now realize we had it backward. If we put employees first, they in turn take care of our customers, (who) …

My communication resolutions for 2017

browningyork Browning York News, Communication lessons, General communication, Leadership communication, Story-telling, Training

Happy New Year! As a general rule, I don’t tend to make new year’s resolutions. Like a lot of targets, they seem to me to often be setting yourself up to fail. They’re usually full of things I think I should be stopping or doing more of and not the things that I really want to do. But this year …

Communication training: what does your organisation need?

browningyork Charity, General communication, Leadership communication, Organisational culture, Training, University

In theory every employee at an organisation should be able to communicate with others. In our modern, connected world, it is unusual not to communicate with any other human being at all – whether it be chatting to your family over dinner, exchanging views in an online chat forum or simply saying good morning to the cat (not a human …

Learning about leadership comms from #LCFC

browningyork Communication lessons, Engagement, Leadership communication, Story-telling

I had planned to write today about leadership communication. That’s a big topic and I hadn’t quite decided which particular aspect I was going to focus on. Should it be the importance of harnessing your leaders’ personal style? Should it be the rise of ‘wonky comms’ and the need for comms professionals to facilitate leaders’ communication without actually doing it …

4 communication lessons from the Football World Cup

browningyork Communication audiences, Communication lessons, General communication, Inspiration

World Cup fever has well and truly set in at my house. The sticker book is almost complete, the wall chart is up and the relevant match times have been written on the calendar. There is much excitement and anticipation as we await kick-off of the first game. As usual, my thoughts are turning to the communication lessons we can …