The comms blog

What is effective communication?

I often talk about ‘effective communication’ in my presentations, comms strategy conversations and training workshops. But what does that phrase actually mean? A good friend asked me this question after reviewing some text for me. And I thought ‘If Pat wants to know what effective communication is, then other people will probably be wondering the same … Read more

How do you throw a ball?

Several times in the last few weeks, I have had cause to explain my playing catch analogy for effective communication. Every time I talk about it, I see people around the room nodding their heads and hear the scribbling of pencils as they make notes to remind themselves. It is such a cornerstone of my … Read more

3 tips for communicating with your internal customers

The term internal communication means many things to many people. The specifics of what is involved, who is involved and the channels that are used can vary greatly between organisations. Factors such as the number of employees, the roles they do, where in the world they are based and so on can make a real … Read more

Comms training for Small Charities Coalition

Last week I ran an Effective Communication for your Charity training masterclass on behalf of Small Charities Coalition. With attendees from a range of different organisations in the room we had lots of discussion, lots of practice of communication skills and techniques and some laughs too. They may have come from different organisations with a … Read more

Guest post: Internal comms for remote workers

My first guest post of 2019 comes from copywriter, Holly Head, and gives some really helpful ideas for communicating with remote workers. As someone who works from home full-time, this topic has some personal relevance for me. But I’m certainly not alone. Despite the recent focus on it, remote working, is not a new phenomenon. … Read more

Need help with your communications in 2019?

If so, I can help you to solve problems by communicating more effectively and motivating people to take actions. Communication is, apparently, the root of all evil – it is almost always cited in staff surveys and individual conversations at the water cooler as needing improvement. But there are always things you can do to … Read more

Guest post: The 5 Ps for developing a narrative

I’m delighted to welcome communication specialist, Katie Jones, as my guest blogger this month. Katie shares with us her story of seeing the communication light as a student and her top tips for developing your organisational narrative. In a smoke and beer-filled room in Freshers Week I had a revelation. Angels sang and the clouds … Read more

Too small for internal communication?

Editor’s note: this blog was written pre-pandemic so references working together in an office – this may no longer apply, but the comms advice is even more relevant when you’re not even in the same room. I have often heard it said that small organisations do not need to think about internal communication. I disagree. … Read more

Presenting with confidence – where to start

So far this year I have presented to groups large and small about how to communicate effectively with their target audiences. These sessions have ranged from a large presentation to 70 people at a sector conference to smaller, targeted workshops for teams of 15 people and an information session for 15-17-year-olds on a citizenship scheme. … Read more